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Effective: September 18, 2026
Partner-served deployment terms
These Partner-served Deployment Terms apply when Mellovy’s service is made available to Customer through infrastructure provided or operated by a third-party deployment partner (“Partner”) identified in Customer’s signed Order. They supplement the Commercial Terms of Service, Additional Product Terms, the Order, and any applicable DPA. If these terms conflict with the Commercial Terms of Service, these terms govern only the deployment matters addressed here. The Order must identify the relevant service, Partner, billing arrangement, support route, and applicable data protection terms.
1. Deployment and separate agreements
The Partner makes its infrastructure or deployment services available under its own agreement with Customer. Customer must accept and comply with those Partner terms for the Partner-provided part of the deployment. These terms govern the Mellovy service and do not amend the agreement between Customer and Partner. If there is a conflict about the Partner’s infrastructure, billing, or support, the applicable Partner agreement governs those matters; the Commercial Terms of Service govern Mellovy’s obligations for the Mellovy service.
The Order states whether Mellovy, the Partner, or both are responsible for providing, invoicing, and supporting each component. Neither these terms nor the Order makes Mellovy responsible for the Partner’s independent infrastructure or services. Nothing in this section removes a responsibility that applicable law places on Mellovy.
2. Access and use
Customer may use the Mellovy service through the Partner-served deployment only for the purpose, users, and scope authorized in the Order. Customer will ensure its authorized users comply with the Commercial Terms of Service, Additional Product Terms, Acceptable Use Policy, and applicable Partner terms. Customer may not copy, redistribute, or provide the Mellovy service as a standalone offering unless the Order expressly authorizes it.
3. Customer Data and data protection
Customer retains its rights in Customer Data and Output as provided in the Commercial Terms of Service. The Order and applicable DPA govern the processing of personal data in the deployment and identify the parties’ respective roles and instructions. Customer must not submit personal data to a Partner-served deployment unless the required data protection terms are in effect and cover the relevant data flows.
Customer acknowledges that data may pass through or be stored in systems operated by the Partner as described in the Order and Partner terms. The Order or DPA will identify the relevant data flows and any applicable processing locations; these terms do not make a general representation about the location of infrastructure or data.
4. Usage, fees, and limits
The Order identifies which Party invoices Customer for each component. Mellovy usage measurement, included amounts, limits, and overage fees are binding only when the metric, unit, price, billing method, and any spending limit are stated in a written schedule accepted with the signed Order under the Additional Product Terms. Partner charges are governed by the Partner agreement and are not Mellovy fees. Customer will review both agreements before enabling paid use.
5. Suspension and continuity
Mellovy may suspend the Mellovy service as permitted by the Commercial Terms of Service. The Partner may suspend or change its own infrastructure or services under the Partner agreement. A suspension of Partner infrastructure may affect Customer’s access to the Mellovy service through that deployment. Mellovy will cooperate with Customer and the Partner on a reasonable basis to restore Mellovy service access where the cause is within Mellovy’s control. Any continuity or recovery commitment applies only if stated in the Order or an applicable service-level agreement.
6. Termination
Customer’s rights to use Mellovy services through the Partner-served deployment end when the relevant Order or the applicable Partner service ends. Termination of the Partner agreement does not automatically terminate other Mellovy services under a separate Order. Data return, export, and deletion are governed by the Commercial Terms of Service, DPA, Additional Product Terms, and Partner agreement as applicable to each Party’s systems and role.
7. Governing terms
The governing law and dispute provisions in the Commercial Terms of Service apply between Mellovy and Customer. The Partner agreement governs disputes between Customer and the Partner. These terms do not create a contract between Mellovy and the Partner unless they separately agree in writing.