Condiciones de infraestructura del cliente.
Effective: September 18, 2026
Customer-infrastructure deployment terms
These Customer-infrastructure Deployment Terms apply when Customer deploys or operates Mellovy software, models, or other service components on infrastructure controlled by Customer, as expressly described in a signed Order. They supplement the Commercial Terms of Service, Additional Product Terms, and any applicable DPA. The Order identifies the components licensed, permitted environment, deployment scope, fees, usage schedule, and any Mellovy support or maintenance services.
1. License and deployment
Subject to the agreement and payment of applicable fees, Mellovy grants Customer a limited, non-exclusive, non-transferable right during the Order term to install, operate, and use the Mellovy components expressly identified in the Order for Customer’s internal business purposes and within the authorized deployment scope. Customer may permit its authorized users to access the deployment for those purposes. Customer may not sublicense, publish, sell, or provide access to the Mellovy components to a third party unless the Order expressly authorizes that use.
Mellovy and its licensors retain all rights in the Mellovy components, including the software, models, documentation, and associated intellectual property. No ownership rights transfer to Customer. Customer may not reverse engineer, decompile, disassemble, or attempt to derive source code, model weights, or underlying components, except to the extent a restriction is prohibited by mandatory law. Open-source components, if any, are governed by their applicable license terms.
2. Customer environment and operation
Customer is responsible for the infrastructure and environment it controls, including its configuration, access management, network, capacity, backups, monitoring, and security. Customer will maintain the prerequisites stated in the documentation or Order and ensure that only authorized persons can access the deployment. Mellovy is not responsible for problems caused by Customer’s infrastructure, configuration, or third-party systems outside Mellovy’s control.
Mellovy’s responsibilities for installation, updates, maintenance, support, or troubleshooting apply only to the extent stated in the Order or a separate support agreement. The Order or DPA will describe any data that is transmitted to or accessible by Mellovy in connection with support, updates, usage reporting, or other agreed functions. These terms do not assume that deployment data remains exclusively within Customer’s infrastructure.
3. Customer Data and processing
Customer retains its rights in Customer Data and Output in accordance with the Commercial Terms of Service. Customer is responsible for determining that its deployment and use of the Mellovy components comply with applicable law and the agreement. Where Mellovy processes personal data on Customer’s behalf, the DPA applies to the processing it describes. Customer will not make personal data available to Mellovy outside the agreed instructions and data flows.
Customer-infrastructure deployment does not by itself authorize model training. The no-training default and opt-in requirements in the Additional Product Terms apply. Any training performed solely within Customer’s environment remains subject to the Order, applicable model licenses, and applicable law.
4. Usage measurement and fees
A usage metric, reporting duty, included amount, limit, or usage-based fee applies only if stated in a written schedule accepted with the signed Order. The schedule will identify the measurement method, reporting method and frequency (if any), applicable rates, billing basis, and any limit. Customer is not required to provide usage reports and Mellovy may not charge usage-based fees unless the Order expressly establishes that obligation and its measurement and pricing terms. Usage and overage rules in the Additional Product Terms apply to any such schedule.
5. Security incidents and access
Each Party will promptly notify the other if it becomes aware of a security incident affecting the Mellovy components or Customer Data in a way that may materially affect the other Party. The notice will include information reasonably available at the time and will be updated as the investigation progresses. Each Party will take reasonable steps within its control to contain and remediate the incident. Customer will not provide Mellovy personnel access to Customer infrastructure unless the Order or a separate written authorization permits it.
6. Audit and compliance information
On reasonable written notice, Customer will provide information reasonably necessary to verify that Customer’s use of the Mellovy components remains within the license scope in the Order. Any review will be limited to that purpose, conducted during normal business hours, and arranged to avoid unreasonable disruption and protect confidential information. Mellovy will not access Customer systems or premises without Customer’s prior written approval. If the review identifies use beyond the licensed scope, the Parties will discuss a prospective license adjustment; additional fees are due only if the applicable Order or an agreed written amendment provides for them.
7. Termination and return
These terms end when the relevant Order or the Commercial Terms of Service ends. On termination, Customer will stop using the Mellovy components, remove installed copies within its control, and certify removal on reasonable request, except for archival copies that must be retained by law and remain protected by the agreement. Return or deletion of personal data is governed by the DPA. Customer’s own backups and records remain subject to its legal obligations and applicable licenses.
8. Order of precedence
The Commercial Terms of Service govern fees, confidentiality, liability, intellectual-property indemnity, and disputes. The DPA governs personal-data processing. These terms govern only the customer-infrastructure deployment matters described above. The Order controls only where it expressly identifies a provision being varied.