Zakelijke servicevoorwaarden.
Effective: September 18, 2026
These Commercial Terms of Service (the “Terms”) govern the access to and use of the Mellovy service by a business, public body, or other organization (“Customer”). They do not govern an individual’s use of the service for personal, household, or other consumer purposes. The service is provided by Mellovy AB, Swedish company registration number 559598-6257 and VAT number SE559598625701, with its address at Lyngavägen 15G, 305 64 Gullbrandstorp, Sweden (“Mellovy”). Mellovy and Customer are each a “Party” and together the “Parties”.
An individual accepting these Terms for Customer confirms that they are authorized to bind Customer. The agreement takes effect when Customer and Mellovy accept a written order, order form, or statement of work (“Order”) that incorporates these Terms. The Order identifies the service and deployment option purchased, term, fees, included usage, and any agreed service levels.
1. Agreement documents and order of precedence
The agreement consists of the Order, these Terms, the Additional Product Terms, any deployment-specific terms identified in the Order, the Acceptable Use Policy, and, where Mellovy processes personal data on Customer’s behalf, the Data Processing Addendum (“DPA”). The DPA must be in effect before that processing begins. A signed Order prevails over these Terms only for the commercial details or provisions it expressly identifies. The DPA prevails for the processing of personal data; deployment-specific terms prevail for the deployment matters they expressly cover; the Additional Product Terms prevail for the product matters they expressly cover; these Terms prevail over the Acceptable Use Policy.
2. The service and permission to use it
Mellovy provides a platform for personal seat agents and organizational agents, including governance and outcome measurement capabilities. The features available to Customer are those specified in the Order and service documentation. The service may be supplied through Mellovy-managed infrastructure, partner-served infrastructure, Customer-controlled infrastructure, or another deployment expressly identified in the Order.
During the term, Mellovy grants Customer a limited, non-exclusive, non-transferable right to access and use the service for Customer’s internal business purposes, subject to the agreement. Customer may permit its employees and contractors to use the service as authorized users, provided that Customer remains responsible for their compliance with the agreement. Customer may not resell, sublicense, or make the service available as a standalone service to third parties unless the Order expressly permits it.
3. Customer accounts and responsibilities
Customer will provide accurate account and billing information, keep its authorized-user list current, and protect credentials and access tokens. Accounts and individual credentials may not be shared between people. Customer is responsible for activity through its accounts and for the instructions, data, configurations, permissions, and external systems it connects to the service, except to the extent caused by Mellovy’s breach of the agreement.
Customer will use the service in accordance with the agreement, the Acceptable Use Policy, documentation, and applicable law. Customer will not use the service to infringe another person’s rights, circumvent access or security controls, introduce malicious code, or interfere with the service or another customer’s use. Customer will promptly notify Mellovy of suspected unauthorized access to Customer’s account or Customer Data.
4. Customer Data and Outputs
“Customer Data” means information, content, prompts, instructions, files, configurations, and other materials submitted to or made available through the service by or for Customer. Customer retains its rights in Customer Data. “Output” means content generated by the service in response to Customer Data. As between the Parties, and to the extent permitted by law, Customer owns Output generated for Customer, and Mellovy assigns to Customer any rights Mellovy may have in that Output. Output may not be unique and may be similar to content generated for other customers.
Customer grants Mellovy a limited, non-exclusive right to host, reproduce, transmit, and otherwise process Customer Data and Output only as necessary to provide, secure, support, and maintain the service and perform the agreement. Mellovy may use service providers for these purposes in accordance with the DPA where personal data is involved. This permission does not include training or fine-tuning a general-purpose or customer-specific AI model. Training is governed exclusively by the separate opt-in process in the Additional Product Terms.
Mellovy may use operational metrics that do not contain Customer Data to operate, secure, bill for, and improve the service. Mellovy may use information derived from use of the service for broader analytics or product improvement only after it has been aggregated or anonymized so that it does not identify Customer, an authorized user, or another individual and cannot reasonably be linked back to Customer Data.
5. Privacy and security
The Parties’ roles for each personal-data processing activity are determined by the actual purposes and means of that activity. Where Mellovy processes personal data on Customer’s behalf, Customer acts as controller and Mellovy acts as processor, as further set out in the DPA. Customer is responsible for its lawful basis, notices, and instructions. Mellovy will process such personal data only as described in the DPA and applicable law.
Mellovy will maintain appropriate technical and organizational measures for the processing it performs, as described in the DPA. The DPA identifies the applicable processing details, subprocessors, international transfers, security measures, and return or deletion arrangements. Nothing in these Terms makes a representation about a particular hosting location, certification, or security standard unless it is expressly stated in the applicable DPA or Order.
6. Mellovy materials and Customer Feedback
Mellovy and its licensors retain all rights in the service, software, models made available by Mellovy, documentation, interfaces, and Mellovy brands. Customer receives only the access rights expressly granted in the agreement. Customer retains all rights it has in Customer Data and Output.
Customer may provide suggestions or other feedback (“Feedback”). Mellovy may use Feedback to improve its products without payment or restriction, but Feedback alone does not authorize Mellovy to use associated Customer Data or Output for model training.
7. Confidentiality
“Confidential Information” means information disclosed by one Party to the other that is marked confidential or should reasonably be understood to be confidential, including Customer Data, non-public product information, security information, and commercial terms. The receiving Party will use Confidential Information only to perform or exercise rights under the agreement, protect it with reasonable care, and disclose it only to personnel, professional advisers, and service providers who need it for that purpose and are bound by confidentiality obligations.
Confidential Information does not include information the receiving Party can demonstrate was public without breach, already lawfully known, developed independently without use of the information, or lawfully received from a third party without a duty of confidence. A Party may disclose information where required by law or a competent authority, and will give advance notice where legally permitted. These obligations continue for three years after termination, except that trade secrets remain protected for as long as they qualify as trade secrets under applicable law.
8. Fees and payment
Customer will pay the fees stated in the Order. The Order must specify the subscription period, included usage, billing period, and any usage-based charges. Usage measurement and overage charges are binding only if the applicable metric, unit price, billing method, and any agreed limit are set out in a written price schedule incorporated into and accepted with the signed Order before the relevant usage occurs. Mellovy will not charge for usage beyond an included allowance unless Customer has accepted those charges in that manner.
Unless the Order states otherwise, invoices are due within 30 days of the invoice date. Fees are stated exclusive of VAT and other applicable transaction taxes, which will be added where required by law. Late payment may accrue interest under the Swedish Interest Act (räntelagen 1975:635) and statutory collection compensation under the Swedish Act on Compensation for Debt Collection Costs (lagen 1981:739). Customer must notify Mellovy promptly of a good-faith invoice dispute and pay any undisputed amount by its due date.
Mellovy may change recurring fees by giving at least 30 days’ written notice. A change applies from the next billing period after the notice period. Customer may terminate the affected service before the new fee takes effect. No fee change applies retroactively.
9. Service levels, support, and changes
Availability commitments, support hours, response or restoration times, and service credits apply only if stated in the Order or a separate service-level agreement. Mellovy may maintain and develop the service. If Mellovy discontinues a paid core feature during a paid period, Mellovy will, where reasonably available, offer a functionally comparable replacement or refund the prepaid fee attributable to the discontinued feature for the unused portion of that period.
10. AI-generated content and agent actions
AI-generated content can be inaccurate, incomplete, or unsuitable for a particular purpose. The service does not provide professional advice. Customer will evaluate Output before relying on it, publishing it, or using it to make a decision. Customer will apply human review, oversight, and other safeguards required by law and the Additional Product Terms.
11. Intellectual-property indemnity
Mellovy will defend Customer against a third-party claim alleging that the Mellovy service, as supplied by Mellovy and used in accordance with the agreement, infringes that third party’s intellectual-property rights, and will pay damages finally awarded or settlements approved by Mellovy. This obligation does not apply to a claim arising from Customer Data, a modification or combination not supplied by Mellovy, use outside the agreement, or Customer’s continued use after Mellovy has provided a non-infringing replacement or instructed Customer to stop the challenged use.
Customer will defend Mellovy against a third-party claim alleging that Customer Data or material supplied by Customer infringes that third party’s intellectual-property rights, and will pay damages finally awarded or settlements approved by Customer. The Party seeking protection must promptly notify the other Party, provide reasonable cooperation at the defending Party’s expense, and allow the defending Party to control the defense and settlement. A settlement may not impose an admission, payment, or continuing obligation on the protected Party without its written consent.
12. Limitation of liability
To the maximum extent permitted by applicable law, neither Party is liable to the other for indirect or consequential loss, loss of profits, loss of business opportunity, or loss of goodwill. This exclusion does not exclude amounts payable to a third party under an intellectual-property indemnity in Section 11.
Except for Customer’s payment obligations, either Party’s obligations under the intellectual-property indemnities in Section 11, the enhanced claims described below, and liability that cannot be limited or excluded by law, each Party’s total aggregate liability arising out of or in connection with the agreement will not exceed the fees paid or payable by Customer to Mellovy under the agreement in the three months immediately before the event giving rise to the claim.
A Party’s total aggregate liability for breach of its confidentiality obligations or the DPA will not exceed the fees paid or payable by Customer to Mellovy under the agreement in the six months immediately before the event giving rise to the claim. This enhanced cap does not apply to a Party’s intellectual-property indemnities, Customer’s payment obligations, or liability that cannot be limited or excluded under applicable law. The relevant cap applies to all claims arising from the same event or series of related events.
13. Term, suspension, and termination
The agreement starts on the effective date in the Order and continues for the term stated there. If the Order provides for a rolling term, either Party may terminate it on 30 days’ written notice. A Party may terminate for material breach if the other Party does not cure the breach within 14 days after written notice, or immediately if the breach cannot be cured.
Mellovy may suspend the affected access to the extent reasonably necessary to address an imminent security risk, comply with law, prevent material harm, or stop a material breach of the Acceptable Use Policy. Mellovy will notify Customer of the reason as soon as legally and practically possible and restore access when the reason for suspension has been resolved. Suspension does not waive accrued payment obligations.
Customer can export all Customer Data at any time during the term and for 30 days after termination, free of charge and in a common machine-readable format. Mellovy charges nothing for switching to another provider.
On termination, Customer will pay fees accrued through the termination date. Customer Data will be returned or deleted as set out in the DPA and Additional Product Terms. Provisions that by their nature should continue after termination will survive.
14. Governing law and disputes
Swedish law governs the agreement, excluding its conflict-of-law rules. Disputes will be submitted to the Swedish general courts, with Halmstad District Court (Halmstads tingsrätt) as the court of first instance, subject to any mandatory rule on jurisdiction.
15. General
The Parties are independent contractors. Neither Party may assign the agreement without the other Party’s prior written consent, not to be unreasonably withheld for a corporate reorganization or transfer of substantially all relevant business assets, provided the transfer does not materially reduce the other Party’s protections. If a provision is unenforceable, it will be adjusted to the minimum extent necessary and the remaining provisions will continue in effect. The agreement is the entire agreement concerning the service and supersedes prior discussions on that subject. Notices must be sent in writing to the contact addresses in the Order.
Contact: Mellovy AB, Lyngavägen 15G, 305 64 Gullbrandstorp, Sweden. Contract notices: [email protected]. Support: [email protected].