EU - Servicevoorwaarden.
These Terms govern your personal, non-business use of Mellovy’s online artificial intelligence and agent services (the “Service”) if you live in the European Economic Area (EEA). If you use the Service for a business or organisation, separate business terms apply.
The Service is provided by Mellovy AB, Swedish company registration number 559598-6257 and VAT number SE559598625701, Lyngavägen 15G, 305 64 Gullbrandstorp, Sweden (“Mellovy”, “we”, “us”). Contact us at [email protected] for help, [email protected] for legal notices, or [email protected] about personal data.
By creating an account, selecting an acceptance control, or placing an order that refers to these Terms, you enter into a contract with Mellovy AB. The Usage Policy, Privacy Policy and Cookie Policy form part of the contract to the extent they apply to your use. These Terms do not limit mandatory consumer rights available to you under the law of your country of residence.
1. Eligibility and your account
You must be at least 18 years old and legally able to enter into a contract to open a consumer account. The Service is for your personal use. Do not share account credentials or use another person’s account without permission. Give accurate account details, keep them current, and protect your sign-in credentials. Tell us promptly at [email protected] if you suspect unauthorised access. You are responsible for activity under your account except to the extent it results from Mellovy’s breach of its obligations or applicable law assigns responsibility otherwise.
2. The Service and changes to it
The Service provides access to AI features and personal or organisational agents, depending on the plan and features you choose. An agent may process information you provide or connect and may, when you enable the relevant feature, take actions through services you connect. Features, supported models, integrations and limits are described in the product and at the time you order.
We may modify a digital feature during a subscription only for a valid reason stated in these Terms and without additional cost to you. Valid reasons include a change required by law, a security or technical requirement, or a change to a related service or component on which the feature depends. We will give clear notice of the change. If it has more than a minor negative impact on your access to or use of the Service, we will tell you in advance on a durable medium about the change, when it will take effect, and your right to terminate with immediate effect. You may exercise that right within 30 days after receiving the notice or, if later, within 30 days after the change takes effect. That termination right does not apply where we enable you to keep using the unchanged Service in conformity with the contract and without additional cost. Mandatory rights under the law of your country continue to apply.
3. AI, agents and external actions
AI-generated answers and agent actions may be inaccurate, incomplete, outdated or unsuitable for your situation. Review important information and verify it using reliable sources before relying on it. The Service is not a substitute for qualified legal, medical, financial or other professional advice.
You choose an agent’s instructions, permissions and connected services. An agent may carry out actions without asking you to approve every step if you enable that mode. Use the narrowest permissions that meet your needs, monitor activity, and turn off or revoke access you no longer want. Review actions before enabling workflows that can send messages, change records, spend money or affect another person. Mellovy will not represent that an AI output was written by a human.
The Mellovy chat interface identifies when you are interacting with AI. We may provide other notices where required by law. Do not remove or conceal a disclosure or mark that the Service or applicable law requires. You must not represent AI-generated Output as human-created where applicable law requires disclosure.
4. Your content, outputs and feedback
“Input” means text, files, instructions, connected information and other material you submit or make available through the Service. “Output” means material generated for you by the Service. You retain rights you hold in Input. As between you and Mellovy, and to the extent the law permits, you may use Output and Mellovy assigns to you any rights it holds in that Output. Output may not be unique and may be similar to material generated for other users. Applicable law may limit the rights available in AI-generated material.
You confirm that you have the rights and permissions needed to provide Input and to instruct the Service to process it. You give Mellovy permission to process Input and Output only as needed to provide, secure, maintain and support the Service, comply with law, and perform this contract, as further described in the Privacy Policy.
We do not use your conversations, connected account content or agent data to train or improve models. Accepting these Terms is not an opt-in, and the Service has no setting for it today. If we ever offer one, it will be separate, voluntary and off by default, and we will update these Terms and the Privacy Policy before it opens.
You may send feedback about the Service. Feedback does not give Mellovy a right to train models on your conversations or connected account content.
5. Connected services
You may choose to connect an email, calendar, storage service or other third-party service. You must have authority to connect the account and must comply with that provider’s terms. When you enable a connection, you instruct Mellovy to access the information and carry out the actions needed for the feature you selected. You can disconnect an integration through its available settings or revoke its permission with the third-party provider. Third-party services are controlled by their providers, and their availability or terms may change independently of Mellovy.
6. Acceptable use
You must follow the Usage Policy and applicable law. You may not use the Service to infringe another person’s rights, access systems without permission, evade security or usage controls, send malware or abusive communications, or interfere with the Service or another user’s use of it. You may not use the Service for a purpose prohibited by the Usage Policy or configure an agent to take an action you are not authorised to take.
7. Plans, payment and use limits
If Mellovy offers you a trial, the trial allowance and duration will be shown when you sign up. You must provide a payment card to start it, but the trial does not authorize a charge or automatically convert into a paid plan. The trial ends when its allowance is used or its seven-day period expires, whichever happens first. If you want to continue, you must choose a paid plan and confirm that purchase. If you do not, trial access ends and no subscription fee is charged. Before you confirm a paid plan, we will show its price, billing period and renewal terms.
The price, billing period, included features and applicable taxes are shown before you place an order and confirmed in your order receipt. Consumer prices show the total payable, including applicable VAT and other mandatory charges. Payment is processed by the payment provider identified at checkout. You authorise the stated payment method to be charged for the amount and billing schedule shown before purchase.
A recurring subscription renews for the period shown at checkout until you cancel. Before purchase, Mellovy will show the renewal period, renewal price and how to cancel. You may cancel at any time through the subscription controls in your account settings, or by contacting [email protected]. Cancellation stops the next renewal and normally leaves paid access available until the end of the current paid period. Cancellation is separate from exercising a statutory withdrawal right; either one does not replace the other.
Each plan has a usage allowance and measurement period shown before you order. Usage limits may depend on the plan, model and features used. The app displays a weekly usage percentage as an indicator; it is not a cash balance or a fixed amount of work, and the amount of work available can vary with the model, context, files and tools used. When you reach an applicable limit, the Service may pause or restrict further use until the limit resets or you choose an available paid option. It will not automatically charge you for overage.
You can review current usage and billing in your account at app.mellovy.com. Any optional credit purchase will show its price before you confirm it.
Paid overage is off by default. We will charge for overage only if it is offered, you separately enable it after being shown its price and any spending limit, and you confirm the choice. If overage pricing and controls are not presented to you, no overage charge is due and use may pause at the applicable limit. Continued use does not enable overage or authorize a new fee. We will give advance notice of a change that increases your charges or materially reduces a paid allowance, and will not apply it to your existing order without your agreement except where an urgent legal or security change is required.
If a payment fails, we may restrict paid features after giving notice where reasonably possible. We will not charge you for a future subscription period after your cancellation has taken effect. Any right to a refund, price reduction or other remedy under mandatory law remains available.
8. Your right to withdraw from an online purchase
If you are a consumer in the EEA and enter into a distance contract with us, you generally have 14 days to withdraw without giving a reason. The period starts on the date set by applicable consumer law. To exercise your right, send us an unequivocal statement to [email protected] or by post to Mellovy AB, Lyngavägen 15G, 305 64 Gullbrandstorp, Sweden. You may use the model withdrawal form at the end of this section, but you do not have to. Ending your account or cancelling subscription renewal in account settings is not by itself a withdrawal notice unless you use a function specifically identified for that purpose.
If you withdraw, we will reimburse payments covered by the withdrawal right within the period required by law, using the original payment method unless you agree otherwise. Statutory rights to reimbursement and other remedies are not limited by any no-refund statement in these Terms.
Model withdrawal statement
To: Mellovy AB, Lyngavägen 15G, 305 64 Gullbrandstorp, Sweden; [email protected]
I give notice that I withdraw from my contract for a Mellovy service.
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: ____________________
Ordered on (*) / contract concluded on (*): ____________________
Consumer name(s): ____________________
Consumer address: ____________________
Email address for confirmation (optional): ____________________
Signature (only if sent on paper): ____________________
Date: ____________________
(*) Delete as appropriate.
9. Mandatory consumer rights and complaints
The Service must comply with the mandatory requirements that apply to digital services in your country. If it does not, you may have statutory rights to have the issue remedied, receive a price reduction, terminate the contract or obtain a refund. These rights are not replaced by the contract promises in these Terms. Contact [email protected] and describe the problem so we can review it.
If you live in Sweden, you may submit a consumer dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) if the dispute meets its requirements. You may also contact the consumer dispute body or authority available in your country. Using a dispute-resolution body does not remove your right to bring a claim before a competent court.
10. Suspension and ending the contract
We may temporarily restrict access when reasonably necessary to address a material breach of these Terms or the Usage Policy, a security threat, a legal obligation, non-payment of an amount due, or a risk of harm. Where lawful and practicable, we will notify you, explain the reason and give you an opportunity to resolve the issue. Any restriction will be limited to what is reasonably necessary and will end when its reason no longer applies.
You may end your account in account settings at any time. Ending your account is separate from cancelling a subscription renewal and from exercising a statutory withdrawal right; the separate statutory withdrawal process applies where the law gives you that right. If we terminate a paid subscription for a reason not caused by your breach, we will refund any prepaid amount for the unused period where required by law or stated in your order. On account closure, data is handled under the Privacy Policy, subject to legal retention duties and any rights you have to retrieve it.
11. Our responsibility
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including your mandatory consumer rights, or liability for death or personal injury caused by negligence, fraud, or intentional misconduct where applicable law does not permit a limitation. Subject to that, Mellovy is responsible for loss caused by its breach of these Terms in accordance with the law that applies to your contract. Nothing here makes you responsible for a loss caused by Mellovy’s own breach or removes a remedy provided by law.
12. Changes to these Terms
We may update these Terms to reflect a change in the Service, law or security requirements. We will give advance notice of a change that materially affects your rights or obligations, explain when it takes effect, and tell you about any available remedy. If a change to an ongoing digital service materially and negatively affects your access or use beyond a minor impact, you may have a right under applicable law to terminate without charge. We will not treat silence or continued use as consent where the law requires express agreement.
13. Governing law and courts
Swedish law governs these Terms, without depriving you of protections that cannot be taken away by agreement under the mandatory law of your country of residence. You may bring proceedings in any court that has jurisdiction under applicable consumer-protection rules. Mellovy will bring proceedings against you only in a court that has jurisdiction under those rules.
14. General
If a court finds part of these Terms unenforceable, the remaining provisions continue to apply to the extent permitted by law. We may transfer our rights and obligations to a successor to our Service if that transfer does not reduce your mandatory consumer protection. You may not transfer your account or this contract to another person without our consent. These Terms, the documents expressly linked above, and the order confirmation are the agreement between you and Mellovy about your consumer use of the Service.